Terms & Conditions

These general conditions of sale relate to purchases made and/or to be made on the website "www.panificiocafissi.it" (Website) owned by PANIFICIO CAFISSI SRL (Seller) based in Carmignano (PO) loc. Seano at Via Don Lorenzo Milani n.33, p.iva n. 02366640973, share capital €50,000.00.

1.1 Any sale on the
Website constitutes a distance contract governed by Italian law and by Chapter I, Title III (articles 45 and following) of Legislative Decree 6 September 2005, n. 206 (Italian Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The General Conditions of Sale apply to all sales made by the Seller on the Website.
1.3 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be effective from the moment of their publication on the Website. We therefore invite you to access the Website regularly and consult, before making any purchase, the most updated version of the General Conditions of Sale.
1.4 The applicable General Conditions of Sale are those in force on the date the purchase order is sent.
1.5 These General Conditions of Sale do not regulate the sale of products and/or services by subjects other than the Seller which may be present on the Website through links, banners, or other hypertext links. The Seller is not responsible for the provision of services and/or for the sale of products by such subjects. The Seller is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the law by them.
1.6 The forwarding of the purchase order constitutes acceptance of these General Conditions of Sale, without any reservations.
1.7 The terms indicated in days are to be understood as working days (Saturdays, Sundays and holidays excluded).
1.8 These General Conditions of Sale are published on the Website to allow them to be known as well as memorization and reproduction by the Customer in accordance with current legislation.

2.1 The purchase on the Website can only take place after registration.
The purchase is allowed both to users who have the quality of consumers and to users who have the quality of professionals. Pursuant to art. 3, I paragraph, lett. a) of the Consumer Code, it should be remembered that the natural person who acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out has the quality of consumer; while pursuant to art. 3, paragraph I, lett. c) of the Consumer Code, the natural or legal person who acts in the exercise of his entrepreneurial, commercial, craft or professional activity, or one of his intermediaries, has the quality of professional.
2.2 In the case of orders, from anyone, which are anomalous in relation to the quantity and/or frequency of purchases, the Seller reserves the right to take all necessary actions to put an end to the irregularities.
2.3 Before purchasing any food Product offered for sale on the Website, you are requested to inform the Seller if you are suffering from any type of food allergy, impatience, or intolerance. If you do not provide this communication, the Seller is in no way responsible for any type of damage that you may have suffered from the purchase of Food Products on the Website.
2.4 The product catalog is organized according to various product categories.
The Customer can reach the article file through the internal search engine and the links to categories and single articles present on the Website. Once the product has been identified, it can be added to the cart by specifying the desired quantity. In the cart it is possible to change the quantities, remove items already present, proceed with filling out the order form by clicking on the Next button. They can buy both private customers and companies.
Each order is a contract stipulated between Panificio Cafissi S.r.l. and the Client.

3.1 To register on the website, you must complete the appropriate form, entering the data requested in the form.
3.2 You undertake to immediately inform the Seller in the event that you suspect or become aware of an improper use or undue disclosure of your access credentials to the website.
3.3 The user registered on the website guarantees that the personal information provided by him is complete and truthful and undertakes to hold the Seller harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the rules on registration on the Website or on the conservation of registration credentials and/or the provision of false, incomplete or in any case inaccurate personal data, without prejudice to the Seller's right to proceed with disabling the user's account.
3.4 The order forwarding notification and all its subsequent progress status will be sent to the specified e-mail address. Registered customers can also follow the progress of their orders online in their personal account.

4.1 In compliance with Italian Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, the Seller informs you that: to conclude a purchase contract on the Website, you must complete an order form in electronic format and send it to the Seller electronically, following the instructions that will appear on from time to time on the Website. The contract is concluded when the order form reaches the Seller's server. Once the order form has been received, the Seller will send you the order confirmation to the e-mail address indicated.
4.2 Following receipt of the order confirmation, the same cannot be further modified and/or cancelled.
4.3 Panificio Cafissi Srl reserves, as of now and now, the right not to accept the order issued by a customer in the following cases:
a) unavailability, even temporary, of the Products included in the order.
b) existence of a legal dispute between Panificio Cafissi Srl and the Customer relating to a previous order;
c) if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations;
d) if it has emerged that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes. In such cases, Panificio Cafissi Srl reserves the right to take any action to protect its rights, including through urgent legal actions (pursuant to article 700 of the Italian Code of Civil Procedure) to put an end to such activities.

5.1 The Products offered on the Website are limited in number and subject to change in availability. We hereby inform you that it may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the Product ordered is no longer available after the transmission of the purchase order, in such cases you will be informed with communication email. In this case, you will be entitled to terminate the purchase contract, see article 5.2 below. Alternatively, you can accept: if a restocking is possible, an extension of the delivery terms with indication of the new delivery term; if a restocking is not possible, the Seller supplies a different product, of equivalent or higher value, upon payment, in the latter case, of the difference, and upon express acceptance by the user. If a refund of the amount paid for the purchase of Products which later turned out to be unavailable is requested, the Seller will make the refund within a maximum period of 15 days.
5.2 In the event that you choose to exercise the right of termination pursuant to art. 61, IV and V paragraph, Italia Consumer Code, the contract is terminated; in the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applied, and any other additional cost, as resulting from the order, has already been made, the Seller will refund the amount paid by you.

6.1 Each product is accompanied by an information page which illustrates its main characteristics (Information Sheet). The Seller reserves the right to modify the information on the properties of the products, without any notice. The image accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in color, size, accessory products present in the figure. The Seller assumes no responsibility for any errors in the product data sheets of the items marketed, which must therefore be understood as purely explanatory for commercial and marketing purposes. The essential characteristics of the products are presented in each article sheet.
If the product is altered in its essential characteristics or inedible (in the case of a food product), the Seller undertakes to replace the altered goods with a new supply at his own expense.

7.1 All the prices of the Products published on the Website are inclusive of VAT to the extent applicable by law at the time of conclusion of the contract and expressed in Euro currency.
7.2 The Seller reserves the right to modify the price of the Products, at any time, without notice, it being understood that the price charged to you will be that indicated on the Website at the time the order is placed and that any changes after the transmission of the same.
7.3 Shipping costs, if any, are expressly and separately indicated, not being therefore, in general, included in the sale price.

The Seller will ship the Products only after receiving confirmation of the payment authorization or after the amounts due have been credited. The ownership of the Products will be transferred to you at the time of shipment, to be understood as the moment of delivery of the Product to the carrier. The risk of loss or damage to the Products, for reasons not attributable to the Seller, however, will be transferred to you when you, or a third party designated by you and other than the carrier, physically takes possession of the Products. The Seller reserves the right not to provide the service if, after submitting your purchase order, it is ascertained that you have not paid all or part of the amount due, in addition to the cases provided for in article 4.3 above.

9.1 The following payment methods are permitted on the Website:
Payment card
Bank transfer.
9.2 The Seller accepts credit cards from the circuits:
VISA
MasterCard
American Express
In any case, they are indicated on the Website.
The charge will be made only after (i) the details of your payment card used for payment have been verified and (ii) the company issuing the payment card you used has released the debit authorization.
The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller, therefore, never has access to and does not store, even if you choose to store such data on the Website, the data of your payment card used to pay for the Products.
The charge will be made at the time the order is sent.
9.3 In the event that you choose bank transfer as the payment method, the Seller, once the order has been received, will notify you by email of the bank details and the deadline for making the transfer. The e-mail may contain the request to send the receipt of the bank transfer or the confirmation of the execution of the same by e-mail.
In the case of payment by bank transfer, the delivery times of the Product indicated in the Product Sheet and/or on the Website will start from the date of receipt of the transfer by the Seller and not from the date of transmission of the order, as happens in the case which you choose other payment methods.
You are kindly requested to indicate the following data in the reason for the transfer:
-the order reference number
-the date of placing the order
-name and surname of the holder of the order, if different from that of the holder of the current account from which the transfer originates.
From sending the order, you must arrange for payment within 2 days. Failing that, the Seller reserves the right to cancel the order in the following 5 days.

10.1 Deliveries of the purchased Products are made within the European Union.
10.2 Shipping costs are indicated from time to time on the Website and/or in the Product Sheet. For deliveries to be made in Italy (including the Vatican City and San Marino), delivery costs are free for orders over €100.00.
10.3 From the date the order is sent, the Products will be delivered within 5 working days in Italy (including the Vatican City and San Marino) and within 10 working days in the other countries of the European Union.
10.4 It is up to you to check the condition of the delivered Product. It being understood that the risk of loss or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and other than the carrier, materially takes possession of the Product, it is recommended to check the number of Products received and that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials and we invite you, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reserve. If the package shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller, by contacting customer service, in the manner described in article 13 below. In any case, the application of the rules in matter of right of withdrawal (if existing for the Product, see article 11 below) and legal guarantee of conformity.

11.1 In the event of a purchase on the Website, unless otherwise indicated, you do not enjoy the right of withdrawal provided for by art. 52 of the Consumer Code with reference to the Product or Products indicated in this article. In fact, on the Website there are: sold goods that risk deteriorating or expiring rapidly, sold sealed goods that do not lend themselves to being returned for hygienic or health protection reasons, therefore pursuant to the Consumer Code (art. 52, art. 58, article 59) the right of withdrawal is not foreseen.
11.2 In case of:
- damage to the packaging
- product failure
The customer must, no later than 24 hours from receipt of the goods, send a communication to the e-mail address info@panificiocafissi.it indicating the number and date of the reference order and the problems encountered, attaching photographs of the damaged products and/or damage to the 'packing. The request will be handled by customer service and if we find that the product is not suitable or the packaging has been damaged, we will refund or possibly return the same product, without additional costs and within the delivery times referred to in article 10.

The sales contract between the customer and Panificio Cafissi Srl is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Prato. If the customer is resident abroad, the jurisdiction of the Italian judge and the exclusive court of Prato will be competent.

It is possible to request information, send communications, request assistance or file complaints by contacting the Seller in the following ways: email to info@panificiocafissi.it.
The Seller will respond to complaints presented within 5 days of receipt of the same.

14.1 Exclusively for orders over 30 units of a single product, it is possible to contact the Seller at the e-mail address info@panificiocafissi.it. In this hypothesis, the Seller reserves the right to accept the purchase order and to agree with the customer the methods of payment and delivery of the Product.
14.1 These general conditions of sale are drawn up in Italian and English. For any translation defect and/or interpretation problem, reference must be made exclusively to the text written in Italian.